Revo999 Privacy Policy – Personal Data Protection for Malaysian Players

Revo999 ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains how revo999 collects, uses, stores, protects and discloses personal data gathered from members and visitors of the revo999 platform in Malaysia.

This document is prepared in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and forms part of the overall agreement between you and revo999. By registering an account or using any revo999 services, you are deemed to have read and agreed to this privacy policy.

Revo999 collects personal data through various means, including during registration, while you use the platform, and through interactions with our customer support team. The categories of data collected are as follows:

Revo999 uses the personal data we collect solely for legitimate, stated purposes. We do not use your data for any other purpose without obtaining fresh consent from you:

• Account management: To create, verify, and manage your revo999 member account.
• Service fulfilment: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX and other methods, and managing withdrawal of winnings.
• Identity verification (KYC): Meeting the legal requirements for age verification and member identity verification.
• Fraud prevention: Detecting and investigating suspicious activity, fraud and money laundering on the revo999 platform.
• Customer support: To respond to enquiries, resolve complaints, and provide technical support to members.
• Marketing (with consent): Sending promotional information, bonus offers and revo999 platform updates where you have given your consent.
• Platform improvements: Analysing usage patterns to enhance the user experience, performance and security of revo999.
• Legal compliance: To fulfil legal obligations, report to authorities, and respond to valid court orders.

Revo999 processes your personal data on the following lawful bases under Malaysia's PDPA:

• Consent: You have given explicit consent during revo999 account registration or when claiming certain bonuses and promotions.
• Contract fulfilment: Processing is necessary to fulfil the service agreement between you and revo999, including the processing of financial transactions.
• Legitimate interest: Revo999 has a legitimate business interest in processing data for fraud prevention and platform security purposes.
• Legal obligation: Some data processing is required under applicable Malaysian law, including anti-money laundering (AML) obligations.

Revo999 does not sell or disclose member personal data to third parties for marketing purposes without your consent. However, in certain limited circumstances, data may be shared with the following parties:

• Payment processor: Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and banks (Maybank, CIMB, Hong Leong and others) to process your financial transactions.
• Technology service providers: Companies that provide services such as server hosting, data analytics and technical support to revo999, subject to strict confidentiality agreements.
• Game software providers: Providers of slots, Live Casino, and Table Games operating on the revo999 platform, limited to data required to run the games.
• Legal authority: Malaysian government agencies, the police or courts when required by law or pursuant to a valid court order.
• Regulatory body: The authority that regulates online gambling activities where required for licensing compliance purposes.

Revo999 uses cookies and similar tracking technologies to enhance your experience on the platform and to understand how members interact with our website. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login, game sessions and security. These cookies cannot be disabled.
• Performance cookies: Collects information on how you use revo999 — which pages you visit, time spent and any errors encountered — to help us improve the platform.
• Functionality cookies: Saving your preferences such as language, display settings and login information for a more convenient experience in the future.
• Analytics cookies: Helps us understand overall traffic patterns and user behaviour in aggregate to improve revo999's content and platform functionality.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality and your overall experience on the revo999 platform.

Revo999 implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, loss, destruction or disclosure:

• Data encryption in transit using 256-bit TLS/SSL protocols.
• Encryption of data at rest for sensitive information such as passwords and financial details.
• Role-based access controls — only authorised staff may access member data.
• Continuous system security monitoring, 24 hours a day, 7 days a week.
• Regular independent security audits to identify and address vulnerabilities.
• Data security awareness training for all revo999 staff who handle member data.

Revo999 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy or as required by Malaysian law:

• Active account data: Retained for the duration that your revo999 account remains active.
• Financial transaction data: Retained for a minimum of 7 years after a transaction takes place, in compliance with Malaysia's accounting and tax legal requirements.
• KYC verification data: Retained for a minimum of 5 years after account closure, in compliance with anti-money laundering laws.
• Support communication logs: Retained for 2 years for reference purposes and complaint resolution.
• Cookie data: Depending on the cookie type — ranging from the current session only to a maximum of 24 months.

Once the retention period expires, data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

Under Malaysia's PDPA, you have the following rights regarding the personal data revo999 holds about you:

The revo999 platform is an exclusive service for adults aged 18 and above. Revo999 does not knowingly collect or process the personal data of individuals under the age of 18.

If you believe that a child or underage individual has registered a revo999 account or provided us with their personal data, please contact our support team immediately at support@revo999.my. revo999 will take immediate action to investigate and delete the relevant account and data upon confirmation.

Revo999 reserves the right to update or amend this privacy policy from time to time to reflect changes in our data practices, legal requirements or business operations. Any amendments will be published on this page with a revised update date.

For significant and material amendments, revo999 will notify members via their registered email or an in-platform notice at least 7 days before the amendments take effect. Continued use of the revo999 platform after the effective date of any amendment constitutes acceptance of the updated privacy policy.

If you have any questions, concerns or complaints regarding revo999's privacy policy or how we handle your personal data, please reach out to us through the following channels:

• Email: support@revo999.my
• LiveChat: Available 24/7 on the revo999 platform
• Response time: We aim to respond to all privacy-related enquiries within 2 business days

If you are not satisfied with revo999's response, you have the right to submit a complaint to Department of Personal Data Protection (JPDP) Malaysia which is the regulatory body responsible for enforcing the PDPA in Malaysia.